We're off to a bad start. - trying to create an account to do a trial for pro 5.

Your Steinberg Verification ID just to get an account
expires prior to the email with it arrives.
timeline (based on email mssg header log)
2 minutes for your server to generate the email, then in-transit for 15 mins to our mailserver (i.e., arrival) and 5 minutes for me to get back to the email

Why such a short timeout? It requires split-second entering the code. the second time i tried was similar long timing, but i was able to get in.

ping -O -v -c8 -i0.2 -W5 193.169.180.29
Failure: ping packet loss: 100%