I have also tried multiple times to request the free trial unsuccessfully. I started trying on 3/3/17 and then contacted support. I had multiple emails with Josh Matlock at Steinberg/Yamaha support who finally told me on 3/8/17 that I should check my spam folder (which of course I had done before contacting support)--and that if I did not find it there, I should contact the Germany team, which I did. I received not even a reply from Germany, though I was sent a survey to comment on the quality of the support. I am a Sibelius user for the past 15 years, and I have been looking forward to Dorico, as Sibelius became very unfriendly to use ever since it was bought by Avid, and from what I have read of Dorico, it seems to be intuitive in a similar way as was the original Sibelius. Any help that can be offered would be appreciated.