I bought Dorico as soon as it became available and am thrilled with its new ways of making music notation faster and easier to input and more beautiful to look at. Thanks to you, the other members of your team, and to Steinberg for its willingness to support you and the Dorico team over the long period needed to develop such a sophisticated new program.

However, I have two problems I am hoping you (or somebody else at Sternberg - I realise how incredibly heavy your workload must be!) can help with. The first is that I have been unable to log into the Dorico forum. I initially signed up for the Steinberg forum a couple of years ago when I purchased Cubase Elements but foolishly neglected to record either my username or password and need at least my username to apply for online help. I have sent two emails to Steinberg support seeking a new temporary username and password but haven't had a response - perhaps they didn't get referred to the right person.

The other problem is that after having no problems with playback since Dorico was released, I have had no playback since this morning, even after trying each of the suggestions you provided in the FAQ thread near the top of the Dorico forum. Unfortunately, I am unable to attach a zip file, though, so will probably have to wait until I am able to get onto the forum and then send same. (If this information helps, I am using Dorico on OS X 10.10.5 Yosemite).